Информация за фирмата

JOBS CUSTOMER SUPPORT REPRESENTATIVE WITH GERMAN

GLAMIRA е една от водещите международни компании в областта на електронната търговия с висок клас златна, сребърна бижутерия и диаманти, специализирана в продажбата на сватбени и годежни бижута.

Първият магазин на компанията отваря врати през 1999 година в Германия. От тогава насетне, GLAMIRA се развива от малка бижутерия до един от ключовите играчи в он лайн търговията на висок клас златни, сребърни бижута и диаманти. Днес GLAMIRA оперира успешно в над 40 страни в Европа, а за клиентите ни ние сме точният партньор, който осигурява класа, качество и коректност при покупката на бижута за най-важните моменти и дни в живота им.

For our new office in Bulgaria, we are looking to hire a CUSTOMER SUPPORT REPRESENTATIVE WITH GERMAN . We need someone to receive phone calls and e-mails inquiries from our German customers. To advise our clients, assist in ordering our products, respond to any complaints, and collaborate in any way on order, payment, etc. through our company’s website.

The ideal candidate must be fluent in German and good in English, have excellent communication skills, be patient, tolerant to clients and have the ability to take quick and adequate decisions in difficult situations.

 

Responsibilities

 

  • Manage customer inquiries via phone, email, live chat or social media
  • Provide accurate information to meet customer needs 
  • Assist customers to improve their shopping experience
  • Follow procedures, guidelines and policies to resolve customer complaints
  • Translate texts between English and German
  • Conduct research and analysis when required
  • Provide feedback to improve sales
  • Provide reports

 

 

Requirements

 

  • Excellent speaking, understanding and writing skills in German
  • Very good level of English 
  • Preferably BA degree 
  • Preferably 2-year call center experience 
  • Excellent communication skills
  • Strong analytical skills and proven ability to solve problems
  • Team player
  • Ability to manage processes
  • Ability to manage stress and follow deadlines 

 

 

 

What do we offer?

 

  • Competitive salary
  • Become part of young, energetic and multicultural team of various dedicated and energetic professionals;
  • Become part and get extensive knowledge and know-how from the world leader in the industry
  • Perfect environment for responsible, ambitious individuals who are looking to gain a competitive career advantage worldwide;
  • Great location – next to The Mall – Sofia
 

Как да кандидатствам?

Кандидатствай

Карта

1500 лв. - 1800 лв.

Език

Да